Support
Have a question or need help? Reach out and we'll get back to you.
Frequently asked questions
How do I rate a pouch?
Tap the + button on the Feed or Dashboard, search for your product, and score it across flavor, delivery, comfort, and longevity. Your Lip Score is calculated automatically.
How do I delete my account?
Go to Profile → Settings → Delete Account. All your data will be permanently removed within 30 days. You can also email us at pouchdllc@gmail.com to request deletion.
Is Pouchd free?
Yes — Pouchd is free to download. A Pouchd+ subscription is available for premium features like half-point ratings.
How does the leaderboard work?
The leaderboard ranks users by total pouches logged. You can filter by friends or global, and by day, week, or all time.
Can I make my profile private?
Your ratings and profile are visible to other users by default. You can choose not to share individual logs to the feed by toggling Share off before submitting.
How do I report a bug or give feedback?
Email us at pouchdllc@gmail.com with as much detail as possible and we'll get back to you.